Get your favorite apparel delivered right to your doorstep quickly and safely.
Last Updated: 30-04-2026
At TheZagg, we are committed to delivering your orders quickly, safely, and reliably. Please review our Shipping & Returns Policy below.
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order is dispatched, you will receive a confirmation notification via email or Whatsapp.
We aim to deliver all orders within 3–4 business days across Pakistan.
Delivery timelines may vary slightly depending on your location and courier conditions. Delays caused by unforeseen circumstances (weather, strikes, or courier issues) are beyond our control.
Shipping charges are calculated at checkout based on your delivery location.
In some cases, free shipping may be offered on selected orders or promotional campaigns.
After dispatch, customers will receive a tracking number via email or SMS.
You can track your order directly through the assigned courier’s tracking system.
If your order arrives damaged, you must contact us within 48 hours of delivery with clear photos of the product and packaging.
In case of lost shipments, we will coordinate with the courier service to investigate and resolve the issue as quickly as possible.
We offer a standard 1-day return/exchange policy.
To be eligible for a return or exchange:
- You must contact our support team within 24 hours of receiving the order
- The item must be unused, unworn, and in its original packaging
- Proof of purchase is required
Once your request is reviewed and approved, our team will guide you through the return process.
Sale or discounted items may not be eligible for return (if specified at purchase)
Return shipping charges may apply unless the product is defective or incorrect
Refunds (if applicable) will be processed after inspection of returned items
For any shipping or return-related queries, please contact our support team:
📧 support@teemahal.com
📞 Customer support via WhatsApp (if available)
